Event Programme

Delegates are advised to present their registration confirmation at the reception desk where they will be issued with a personalised badge. Coffee is served from 08.15

Day 1 - Monday 7th May 2007

Cutting edge leadership and marketing mentoring seminar, presented by Santi

08.00 - 08.45

Conference registration

08.45 - 09.00

Welcome to Sponsors and Speakers

09.00 - 10.00

Increase your personal effectiveness. - Know what you want - Who motivates the motivators - get organised! Essential planning and time management skills designed to help maximise the true potential of your spa business, by Santi

10.00 - 11.00

Creating a business and personal financial strategy. Set your goals for 2008 now. Spreadsheets, budgeting, and accurate forecasting. Measuring success as the year develops, by Santi

11.00 - 11.30

Coffee break and networking in the supplier arena

11.30 - 12.15

Be an inspirational leader - Energise and motivate your team. Passion and enthusiasm is infectious, by NLP practitioner Frances Goodman of Imagine Success

12.15 - 13.00

Lead by example - The only way to succeed. Believe in yourself and share your goals with everyone who can affect your future. Geraldine Howard, Founder of Aromatherapy Associates

13.00 - 14.00

Lunch

14.00 - 15.00

Effective trading within the Middle East spa marketplace. Emerging markets - Cultural outlook - How local laws and regulations affect our industry and how we market it.

A discussion forum, followed by Q&A

Chairman to be announced.

Discussion panel to include;
Gary Knill, Managing Director, Fitness First Middle East. Jason Sloan, Spa Director, Park Hyatt Dubai. Salina Handa, Owner, Sensasia Urban Spa Dubai. Daniella Russell, Director of Wafi Health & Leisure

15.00 - 15.45

Marketing for business growth - Build a successful annual marketing plan designed to deliver more profit. Know your customers. Research and prove your methods. Innovate with initiative, sales promotion, merchandising and encouraging positive buying behaviour. By Santi

15.45 - 16.15

Coffee break and networking in the supplier arena

16.15 - 17.00

Unleash your e-marketing potential and the true power of your website. - The internet, an ideal tool for spa and salon owners to cultivate their business community. A case study on Truly Scrumptious Beauty by Craig Killick, Managing Director of The Escape

17.00 - 18.00

Networking reception, product sampling and talking with spa suppliers and colleagues alike. Drinks and light refreshments will be served.

Day 2 - Tuesday 8th May

Delivering profitable excellence of operational standards and client care through our spa teams - looking after your people! Presented, by Santi

09.00 - 10.00

Start right! - effective recruiting - save money and time. It's not just luck or gut feel. Make sound judgements by collecting all the facts and doing a thorough job, by Santi

10.00 - 11.00

Business plans and target setting doesn't deliver profit - people do! Top tips about how to identify what motivates the individual and how to build a successful spa team. A fresh look at the psychology of effective communication by Santi

11.00 - 11.30

Coffee break and networking in the supplier arena

11.30 - 12.30

Staff retention - How to engage and involve your team through feedback and appraisals, personal and professional development plans, regular motivational communication and meetings. Hosting innovative training, by Santi

12.30 - 13.30

Lunch

13.30 - 14.30

'Spa & Salon Doctor' - Long term cures for businesses in need of a health check. Quick fixes to put into action immediately. Rescue strategies for businesses with immediate challenges. Questions, fielded from the floor by our panel of worldwide experts.

A discussion forum with Q&A

Chair: Susie Santiago, Founder of The Santi Organisation

Panellists to include;
Anne McCall Wilson, GM, Fairmont Spas Worldwide. Anna Bjurstam, Managing Director, Raison D'etre. Tina Phillips, Spa Director Assawan Spa Burj Al Arab. Jo Clare, Serco Innovation FZ LLC (Middle East)

14.30 - 15.30

Management of consistent operational excellence, the client journey, and the challenge of daily operational systems and management. Work smart! by Santi

15.30 - 16.00

Coffee break and networking in the supplier arena

16.00 - 16.45

Sharing the same vision of spa in Dubai - bringing it all together, excellent leadership, marketing, motivating of our spa teams, operational management and client care. By Santi

16.45 - 17.00

Thanks to speakers and sponsors

17.00 - 18.00

Networking reception, product sampling and talking with spa suppliers and colleagues alike. Drinks and light refreshments will be served.

The organisers reserve the right to change the programme without notice.

More Information

Showcase Opportunites

There are a limited number of showcase and sponsorship opportunities available at WHiSPA for suppliers wishing to promote spa related products and services. If you think your company could benefit from either of these opportunities, please call McLean Events Europe on +44 208 1446460 or email stephen@mcleanevents.com